Support Policy Page

Effective Date 04/Feb /2025

Warranty Coverage

• All electronic devices sold by NCIEM.US are covered by a 1-year manufacturer's warranty (unless stated otherwise).
• Accessories and peripheral items come with a 6-month warranty from the date of delivery.
• The warranty covers manufacturing defects and hardware malfunctions under normal usage.

How to Claim Warranty

• Contact us at [email protected] with your order number, issue description, and delivery address.
• The address you provide at this stage will be used for pickup and return delivery.

You must submit:

• A copy of the original invoice
• The warranty card (if included)

Repair & Replacement Terms

• Warranty repairs are completed within 15 working days (excluding shipping time).
• If parts are unavailable or repairs are delayed due to manufacturer issues, customers may be:
• Provided with a temporary replacement
• Or compensated based on the item’s value and number of delayed days (as per manufacturer policy)

If a product cannot be repaired and is still under warranty, we may offer a replacement or refund, after:

• Deducting a a flat restocking fee of 20% 
• Deducting any missing accessories or damage due to misuse

What’s Not Covered

The warranty does not cover:

• Damage caused by liquid, drops, misuse, or accidents
• Wear and tear or cosmetic damage
• Unauthorized repairs
• Damage during shipping due to improper packing by the customer
• Please ensure the item is securely packed in the original box. If damage occurs due to poor packing, the item will be returned without repair.

Free Pickup & Delivery (USA Only)

• Products under warranty are eligible for free pickup and delivery service.
• Delivery time is usually 4 to 7 business days (not counted within the repair period).
• You may also choose to contact the manufacturer’s authorized service center directly—we’ll share all necessary contact details upon request.

Third-Party Seller Disclaimer

If the product was sold by a third-party seller listed on NCIEM.US, that seller is responsible for fulfilling warranty commitments. We will assist by providing:

• Contact details of the service provider
• Device tracking or work order reference

Need Help?

Our team is available via:

• Email: [email protected]
• Phone: 1-470-470-6556
• Live Chat available on NCIEM.US

Contact Us

NCIEM America – National Company of Industrial Equipments Marketing America, LLC
Business Type: Domestic Limited Liability Company (LLC)
State Registration Control Number: 25036795
TAX Number: 309-060341
Business Address: NCIEM America LLC,191 Peachtree St., Suite 1400,Atlanta, GA 30303,United States

Contact Information:

Phone: +1 470 470 6556

Sales Email: [email protected] 

Support Email: [email protected]

Business Hours: Monday – Friday: 9:00 AM – 6:00 PM (EST)

Order Cut-off Time: 6:00 PM (EST)

Order Processing & Shipping 

Order Processing Time: 4–5 business days.