Return & Refund Policy

Effective Date: 02/feb/2025

At NCIEM America LLC, we are committed to providing high-quality products and excellent customer service. If you are not fully satisfied with your purchase, we're here to help.

Return Window

We accept returns within 30 calendar days from the date of delivery.

Eligible Return Reasons

• Product is damaged or defective
• Incorrect item received
• Change of mind or dissatisfaction (provided the item is unused and in original condition)

Return Conditions

Items must be unused, in original packaging, and include all accessories and documentation. Proof of purchase is required (order number or invoice).

Refund Process

After receiving your returned item and verifying its condition, we will notify you of the refund status. Approved refunds are issued to the original payment method within 5 business days.

Return Shipping

• If the return is due to our error (e.g., incorrect or damaged item), we will cover the return shipping cost.
• For other returns (e.g., buyer’s remorse), the customer is responsible for return shipping.

Restocking Fee

A 15% restocking fee may apply to unauthorized returns or items not meeting the return conditions.

Exchanges

We do not offer direct exchanges. If you need a different item, please return the original and place a new order.

Contact Us

To initiate a return, or for any questions about your order, contact:

• Email: [email protected]
• Phone: +1 470 470 6556
• Address: NCIEM America LLC , 191 Peachtree St, Suite 1400, Atlanta, Georgia 30303, United States